How to Solve FCP Disconnection Issues

We have noticed that on some Android devices the Bellus3D Face Camera Pro (FCP) is frequently disconnected. While we are still investigating the root cause of the issue, we would like to offer a temporary workaround. You only need to do this if your FCP is having disconnection issues.

  1. Unplug the FCP camera
  2. On your Android device, go to Settings -> Apps -> Bellus3DService -> Force Stop
  3. On the same page, Open by default -> Clear Defaults


  4. Click on OK and DO NOT check "Use by default for this USB device" on the popup dialog


  5. Repeat the above step after a few seconds
  6. Start Face Camera App
  7. Press Scan Face
  8. While it shows "Connecting" or "Disconnected", plug in the camera


NOTE: You will be asked to repeat Step 4 and 5 each time you plug in the FCP camera.


Still having connection issues?

If you continue to encounter the disconnection issue described above, please register at forum.bellus3d.com and create a post containing your answers to the following questions so we can provide support:

  1. Which Bellus3D Face Camera App version are you using?
  2. Which Bellus3D Service App are you using?
  3. Have you recently upgraded your Android tablet System?
  4. What is the "System Settings -> About Tablet -> Build Number?"