We can provide you with technical support in a number of ways.
The Bellus3D Face Camera Pro is the industry's most affordable, advanced high-resolution face camera on the market.
The camera is an add-on accessory for Android smartphones and Android tablets.
STEP 1: Connect the FCP camera to one of the supported Android devices.
STEP 2: Download and install the following two apps from Google Play Store:
STEP 3: Attach the FCP camera clip to your Android device directly and remove any device case or cover that may alter the camera's angle or height. Make sure the FCP camera clip does NOT cover the device's front camera (slide the clip if necessary so that the front camera is between the clip legs).
STEP 4: The first time you connect the camera to your Android device, click through the following dialog box TWICE
** If you are having disconnection issues with the FCP camera, you should NOT check "Use by default for this USB device". See this document for more details.
STEP 5: Make sure the Android device that the camera is attached to is fully charged and has at least 4GB of memory and 5GB of storage space. The camera and the app may not function properly if the battery power is too low or the device does not have sufficient memory or storage space.
* Best Image Quality. The Huawei Media Pad M3 is recommended because of its high-resolution front facing camera. However, you cannot charge the Huawei MediaPad M3 while the Face Camera Pro is connected because it uses a micro-USB connector. Huawei MediaPad M3 will require a USB Type C Female OTG to USB Micro Male Converter Adaptor. See below*
** Simultaneous Charging. If you need to charge the host device while the Face Camera Pro is connected (for example when using it in a kiosk), we suggest you consider Samsung Galaxy Tab S3, which has a USB Type-C connector. You will need to purchase a powered USB hub that allows you to connect the Face Camera Pro and charge the tablet at the same time. The hub is available on Amazon.
PLEASE NOTE: The Face Camera Pro comes with a USB Type C male connector. Older devices like the Huawei MediaTab M3 use the USB Micro connector. For these devices you will need to use a USB Type C Female OTG to USB Micro Male Converter Adaptor. These are available on Amazon or you may purchase from Bellus3D at the time you purchase your camera.
Please follow the link below to see our data sheet for an overview of specifications: