Support

We can provide you with technical support in a number of ways.

  1. First, we recommend you visit our support forum. Here you will be able to take advantage of a shared community of users with whom we monitor, answer questions and post new information and software: http://forum.bellus3d.com
  2. Alternatively, you can send us an email and we will do our best to get back to you as soon as possible: contact(at)bellus3d.com

Getting Started


Bellus3D Face Camera Pro

The Bellus3D Face Camera Pro is the industry's most affordable, advanced high-resolution face camera on the market. The camera is an add-on accessory for Android smartphones and Android tablets.

STEP 1: You must have a supported Android device to connect to your camera

STEP 2: You must install two Apps on your device from https://play.google.com

  • Bellus3D Service
  • Bellus3D Face Camera

STEP 3: View the tutorial video

  • Upon startup of the Bellus3D Face Camera App, you will view a video with instructions on how to attach the camera to your device, how to position the camera, and how to scan a face.

STEP 4: The first time you connect the camera to your device, YOU WILL HAVE TO CLICK THROUGH THIS DIALOG BOX TWICE



Supported Devices

Android Platform


  • Recommended Devices

    • Huawei MediaPad M3 (Android 6 or 7) *
    • Samsung Galaxy Tab S3 (Android 6 or 7) **

  • Compatible and Tested Devices

    • Samsung Galaxy S7, S7+, S8 and S8+ (Android 6 or 7)
    • Huawei Honor 8 (Android 6 or 7)
    • Motorola Moto Z (Android 6 or 7)

  • Other Devices

    • Other devices MAY work, but have not been tested.
    • Android 8 is not supported yet.


* Best Image Quality. The Huawei Media Pad M3 is recommended because of its high-resolution front facing camera. However, you cannot charge the Huawei MediaPad M3 while the Face Camera Pro is connected because it uses a micro-USB connector. Huawei MediaPad M3 will require a USB Type C Female OTG to USB Micro Male Converter Adaptor. See below*

** Simultaneous Charging. If you need to charge the host device while the Face Camera Pro is connected (for example when using it in a kiosk), we suggest you consider Samsung Galaxy Tab S3, which has a USB Type-C connector. You will need to purchase a powered USB hub that allows you to connect the Face Camera Pro and charge the tablet at the same time. The hub is available on Amazon.

PLEASE NOTE: The Face Camera Pro comes with a USB Type C male connector. Older devices like the Huawei MediaTab M3 use the USB Micro connector. For these devices you will need to use a USB Type C Female OTG to USB Micro Male Converter Adaptor. These are available on Amazon or you may purchase from Bellus3D at the time you purchase your camera.

USB Type C Female OTG to USB Micro Male Converter Adaptor

Windows Platform


(For Developers Only. Bellus3D does not provide end user applications for Windows.)

The Bellus3D Face Camera Pro has been tested with the following Windows 10 based platforms:

  • Microsoft Surface Pro
  • Dell Alienware and other Laptops

iOS Platform


Apple devices are not supported yet.


Tutorial Video



Specifications

Please follow the link below to see our data sheet for an overview of specifications: